Experience
Strategy and product designer with extensive experience internationally with a range of B2B, B2C and non-profit brands
View more of my experience on LinkedInINTERZERO | NOV 2025 – CURRENTSenior User Experience Designer
Leading early stage strategic domain discovery
As part of the Product and Technology team, I collaborate with leadership and internal teams to map processes and find opportunities and build a roadmap to enable digitisation to enable improved customer experience and market share growth.
NATIONAL AUSTRALIA BANK (NAB) | DEC 2022 – NOV 2025Senior Product Designer
Building teams, leading strategy and accelerating delivery
Built and led a design team working across customer onboarding, call centre and operations. Reduced application time from 45 mins to 5 mins, and reducing application time overall by 82%.
Led NAB-wide strategic initiatives including Unified Login, Settings and Payments. Delivered 3 board-committed experiences across a variety of products from enterprise systems through to NAB App, reducing time to delivery of NAB App payments, from 6 months to 10 weeks and improving time to complete day-to-day transfer payments by 18%.
CONCENTRIX TIGERSPIKE (NOW CATALYST) | JUL 2021 – DEC 2022User Experience Designer
Leading projects from strategy to delivery
Led and delivered discovery through to delivery across B2B and B2C experiences for FWD (Singapore), Transport for NSW (Opal App), Apple (AUS + US) and 7-Eleven (APAC).
Delivered design operation initiatives including the design backlog program for APAC and the US. Led the APAC women’s group, bringing colleagues together to connect through workshops, guest speakers, open discussions and more.
Lawrence
Product Manager, National Australia Bank
“Amanda consistently demonstrates exceptional business/product understanding, dedication, creativity, planning and leadership, making her extremely valuable to our team and project as a whole.
She has gone out of her way to take on new team members and ensure their success through mentorship, guidance and defining the pieces of work for them. Her ability to juggle multiple responsibilities while maintaining high standards is truly impressive.”
Andrew Royce
Head of Digital Customer, National Australia Bank
“…Her ability to consistently deliver high-quality design outcomes at pace is matched only by her exceptional people skills.
Whether leading complex design initiatives or mentoring others, Amanda brings clarity, empathy, and a deep understanding of what great design looks like in a business context. She's not just a strong individual contributor— she elevates the whole team
If you're looking for someone who can drive impact, build trust across disciplines, and deliver beautiful, functional design, Amanda is the person you want in your corner. I have learnt a great deal from Amanda it what being truly customer centric looks like.”
Yin Ye
Mentee on ADPList
“Amanda is not only insightful but also exceptionally patient, making her an invaluable guide in the field of experience design. She has a natural way of connecting with people, creating an environment that fosters learning and growth. Amanda’s leadership qualities shine through as she effortlessly guides and influences others...”
Education
Qualified in design yet always striving to grow my skills as a T-shaped human-centered professional
SWINBURNE UNIVERSITY OF TECHNOLOGY | 2014 - 2017 Bachelor of Design (Communication)
Advanced Diploma of Graphic Design
Diploma of Graphic Design
CENTRE FOR INCLUSIVE DESIGN | 2022Professional Certificate in Web Accessibility
SCRUM.ORG | 2022 Scrum Master (PSM I)
CRUCIAL DIMENSIONS | 2022 Crucial Conversations for Mastering Dialogue
Languages
I love learning languages and have been growing my communication skills within German and Korean
GOETHE INSTITUTGerman / Deutsch
Studied A1-B2 at the Goethe Institut Melbourne, A2 Certified since February 2021
CENTRE FOR ADULT EDUCATIONKorean / Hangul
Studied A1-A2 at the Centre for Adult Education (CAE)
